BetterChatBetterChat
WhatsApp-First Sales CRM

Turn Conversations into Customers

Manage leads, automate follow-ups, and close deals faster from the messaging app your customers already love.

Low risk pilot
No credit card signup
Hands-on setup
platform.betterchat.co.za/pipeline

Example sales dashboard

Open Enquiries

42

Visible to the team

Awaiting Reply

18

Needs attention today

Follow-ups Due

12

Due before close

Sales Pipeline

New
24
Contacted
18
Qualified
12
Proposal
8
Closed
6
MC

Maya Chen

Online

Hi, can someone send me pricing for 10 users?
Yes. I have assigned this to Thabo and set a follow-up for tomorrow.

Quote approved

Next step logged for handoff

Built for real sales operations

Customer messages and enquiries in your pipeline

Lead
Can someone send me pricing for 10 users?
Sales
Yes. I have assigned this to Thabo and asked him to reply today.
Lead
Please follow up tomorrow if we have not responded by then.
Sales
Done. A follow-up task is already due tomorrow morning.
Lead
Which branch is handling this enquiry?
Sales
Cape Town owns it, and the full conversation history is visible in the shared inbox.
Lead
Can management see unresolved leads by department?
Sales
Yes. Ownership, follow-ups, and pipeline movement stay visible in one workspace.
Lead
Can someone send me pricing for 10 users?
Sales
Yes. I have assigned this to Thabo and asked him to reply today.
Lead
Please follow up tomorrow if we have not responded by then.
Sales
Done. A follow-up task is already due tomorrow morning.
Lead
Which branch is handling this enquiry?
Sales
Cape Town owns it, and the full conversation history is visible in the shared inbox.
Lead
Can management see unresolved leads by department?
Sales
Yes. Ownership, follow-ups, and pipeline movement stay visible in one workspace.

Everything you need to sell on WhatsApp

Powerful tools designed for modern sales teams who want to close more deals.

Sales CRM

Capture leads from WhatsApp and track every deal through your pipeline. See full conversation history at a glance.

Learn more

Automation

Turn missed follow-ups into visible tasks. Track reminders, next steps, and ownership so leads do not go cold.

Learn more

Team Inbox

Collaborate on customer conversations seamlessly. Assign chats, add internal notes, and never miss a message.

Learn more
SALES CRM

Visual pipeline that speaks your language

Track every deal from first message to closed-won. See full chat history alongside deal details, and never lose context when moving leads through your funnel.

  • Drag-and-drop deal stages
  • Full WhatsApp conversation history
  • Custom fields and filters
  • Simplify deal value forecasting
Sales Pipeline
New
Maya Chen
R18k
Liam Patel
R26k
Ava Brooks
R34k
Contacted
Noah Smith
R34k
Zoe Kim
R42k
Ethan Reed
R58k
Qualified
Nina Lopez
R58k
Owen Lee
R76k
Proposal
Mason Gray
R91k
Ruby Park
R18k
Closed
Liam Patel
R26k
AUTOMATION

Stay on top of every follow-up

BetterChat helps your team turn conversations into tracked next steps. Create tasks, assign owners, and keep reminders visible until the work is done.

  • Task creation from conversations
  • Due dates and follow-up reminders
  • Clear ownership across the team
  • Pipeline updates linked to next steps
Follow-up Workflow
TRIGGER
New WhatsApp Message
CONDITION
Suggested next steps
ACTION
Prompt AI Draft
ACTION
Assign Owner
COLLABORATION

One inbox, zero chaos

Bring your whole team together in a shared inbox. Assign conversations, leave internal notes, and ensure every customer gets a quick, thoughtful response.

  • Conversation assignment
  • Internal team notes
  • Visible ownership
  • Shared follow-up accountability
Team Inbox
Sarah Chen

Hi, I need help with...

Mike Johnson

Thanks for the quote!

Emma Davis

When can we schedule...

Please add a note before handover to the Cape Town team and follow up after 3pm.
Done. Assigned to Lebo, note added, and follow-up scheduled for this afternoon.
AI summary: branch handoff, note added, follow-up due after 3pm
Management visibility

Give management visibility into WhatsApp sales

See which conversations are waiting, who owns each lead, which follow-ups are overdue, and where opportunities are getting stuck. BetterChat helps managers understand what is happening across WhatsApp without chasing screenshots, phones, or scattered updates.

See which conversations are waiting

Keep open enquiries and overdue replies visible without chasing individual phones or screenshots.

Know who owns each lead

Track ownership across reps, branches, and managers so customer conversations do not get lost in handoff.

Spot overdue follow-ups early

Review next steps, task ownership, and pending work before promising leads go cold.

Understand where deals get stuck

See conversations, notes, tasks, and pipeline movement together when reviewing team performance.

Powerful features for modern sales teams

Everything you need to manage, automate, and scale your WhatsApp sales.

AI-Powered Responses

Let AI draft smart replies based on conversation context and your knowledge base.

AI
AI is drafting...
Thanks for reaching out! Based on your interest in our premium plan, I'd recommend...

Broadcast Messages

Send targeted campaigns to segmented audiences.

Quick Replies

Save and reuse message templates.

Labels & Tags

Organize contacts effortlessly.

Notes

Add context to conversations.

Contact Management

Full customer profiles with conversation history, deal information, and team notes.

Activity Visibility

Review follow-ups, ownership, and conversation progress across the workspace.

Secure Agent Handoff

Hand conversations to a human assistant with full context when the AI agent cannot fully resolve the request.

Task-ready
Follow-up tracking

Turn conversations into assigned next steps without losing context.

Always visible
Due-date reminders

Keep important replies, call-backs, and admin work in front of the team.

Shared ownership
Team coordination

Route work clearly across sales reps and managers in one workspace.

Pipeline-linked
Deal visibility

See conversations, follow-ups, and pipeline movement in the same place.

Built for your industry

Tailored solutions that fit how you work.

E-commerce industry preview

E-commerce

E-commerce Solutions

E-commerce

Recover abandoned carts, send order updates, and provide instant support. Turn browsers into buyers with personalized WhatsApp conversations.

  • Cart recovery follow-ups
  • Order status broadcasts
  • Product recommendations
  • Flash sale alerts
See E-commerce Solution

Ready to sell smarter on WhatsApp?

Start with a practical pilot and let us help your team get set up properly.

Low risk pilotNo credit card signupHands-on setup